Senior Tech Assist Sunshine Coast
Senior Tech Assist
Mission & Purpose
Senior Tech Assist helps older adults feel confident, safe, and connected in today’s digital world. Their mission is to make technology accessible and friendly — transforming devices, apps, and the internet into tools for connection, convenience, and independence. They do this with patience, clarity, and a deep understanding of their clients’ needs.
Senior Tech Assist believes that technology should empower — not intimidate — older people. Their aim is to build digital confidence, protect users from scams, help maintain social connections, and make everyday online tasks manageable.
History & Background
Senior Tech Assist was founded to address a real need: many older Australians find modern technology overwhelming, from smartphones and tablets to email, streaming, and online services. The founder of Senior Tech Assist observed this struggle among acquaintances and recognised that while there are many tutorials online, few are written or presented in a way that older adults find useful.
With more than 20 years’ experience in digital technology and online training, the founder decided to build a service rooted in kindness, patience, and simple explanations. The result: a personalised, human-centred tech-support business designed specifically for seniors.
Over time, Senior Tech Assist has expanded its offerings — going beyond simple device setup to include digital organisation, online safety coaching, and even smart-home or health-device support. They serve clients primarily on the Sunshine Coast (in Australia), providing in-home visits, remote support, and step-by-step guidance.
People Behind the Service
- Ashley Bryan — Founder of Senior Tech Assist. Ashley started the business after witnessing how many older adults struggled with modern technology — not from inability, but from a lack of patient guidance. With deep experience in digital tech and a passion for helping others, Ashley leads the company with a people-first philosophy: clear explanations, friendly support, and no tech-speak.
What Makes Senior Tech Assist Different
- Tech help built specifically for seniors: No assumptions of prior knowledge, no confusing jargon — just plain English and step-by-step explanations.
- Patient, one-on-one support (in-home or remote): Whether through home visits or over the phone/online, Senior Tech Assist adapts to each person’s pace and comfort level.
- Comprehensive, holistic support — from basic device setup to online safety, digital organisation, and even smart-home or health-device help.
- Flexible and no hidden costs: Clients only pay for the time and help they need. There are no unnecessary fees or pressure.
- Approach rooted in empathy, dignity, and respect: Senior Tech Assist treats older adults not as “technologically challenged,” but as people who deserve clear guidance and respect.
Services & Product-Category Overview
Senior Tech Assist offers a range of services grouped around different categories of need. Here’s a breakdown of their main service areas (i.e., “product categories” in a service-business sense):
| Service Category | What It Includes |
|---|---|
| Home Tech Support | Fixing Wi-Fi or internet issues; reconnecting printers or scanners; solving email/password problems; checking device health and updates; setting up or reconnecting smart TVs, tablets or speakers; tidying cables and chargers. |
| Device Setup & Support | Setting up smartphones, tablets, computers; installing and configuring apps (banking, health, messaging, entertainment); Wi-Fi setup; email configuration and password management. |
| Digital Organisation & Clean-Up | Sorting and backing up photos and documents; organising files; cleaning unnecessary apps or duplicates; setting up cloud storage (e.g. Google Drive, iCloud, OneDrive); removing spam emails or clutter. |
| Technology Education & Training | Teaching use of video calls (e.g. Zoom), social media, messaging apps; browsing the internet safely; using streaming services (Netflix, YouTube, etc.); general “digital literacy” coaching at a comfortable pace. |
| Online Safety & Scam Awareness | Helping older adults recognise phishing, scams, and online risks; guidance on secure passwords; privacy settings for social media and devices; safe online banking/shopping practices. |
| Smart-Home / Health-Tech & Assistive Device Setup | Installing and configuring smart home devices: smart speakers (Google Home, Alexa, etc.), health devices (smart watches, fall detectors, emergency alert systems), helping integrate technology that supports independence and wellbeing. |
| Computer Support & Maintenance | Fixing slow or unresponsive computers, removing viruses or unwanted software, troubleshooting email/printing/file problems, backup & data protection, security maintenance and updates. |
| Introduction to Artificial Intelligence (AI) Tools | Helping interested clients explore how AI assistants can help — e.g. writing letters or messages, automating everyday tasks or hobbies via AI. |
Client Experience & Philosophy
Clients of Senior Tech Assist often report that the service is “patient, clear, and friendly” — exactly what they need when traditional tech support feels too rushed or full of confusing jargon. For many older users, a simple in-home visit where someone walks them through each step makes all the difference.
Many also appreciate that Senior Tech Assist doesn’t assume prior knowledge. Whether it’s setting up a smartphone for the first time, organising a lifetime of documents and photos, or just learning to email grandchildren — everything is treated with respect, care, and zero judgment.
Contact & Service Area
- Phone: 0435 415 873
- Email: help@seniortechassist.com.au
- Service Area: Entire Sunshine Coast region, including Caloundra, Maroochydore, Buderim, Noosa, Nambour, and nearby suburbs.
- Visit Options: In-home support (no call-out fees under normal scheduling), remote support, or phone guidance depending on needs.
- Website: https://seniortechassist.com.au
